New Clients
Jumpstart
$295
3-3-3 (you get the full meal deal)
3 Pilates Privates
3 group fitness classes
3 pilates equipment classes
First Time At FitLab?
We want to ensure you get the most from your classes. If it’s your first visit to our studio please read the following policies to get the most from your experience!
- Please arrive 5-10 minutes prior to the start of your class or training.
- First time clients must complete a Client Profile form. We will provide this for you at the studio.
- Please allow extra time for a tour of our facility!
Frequently Asked Questions
The class I want is full. Now what?
Add yourself to the waitlist. People cancel classes all week long. When they cancel you will get an automated email sent to you asking if you would like to take the class. Please respond yes or no. If you do not respond we consider that a yes and will keep you registered. At the 24 hours prior to class marker, the waitlist is dropped and it is best for you to check online to see if a class has opened up.
How often should I take class?
At the Fit Lab we have such a huge variety of classes that we recommend taking 5 days a week. We train you hard so a break is always a great thing on the body. We recommend trying to take at least one cardio style class(mega-spin, HIIT, one strength base class (Barr, Jumpboard reformer, MEGA-fit reformer) and one flexibility class( barre, Pilates mat, or Pilates Cadillac equipment a week) Diversity helps from plateauing and burn out.
Do you have changing rooms and lockers?
Yes, at the Fit Lab we have a changing room and lockers with keys for you to keep your belongings.
What is the request form that you have out during some months?
At the Fit Lab we change our schedules slightly every 2 months. At this time we ask clients if they want to pre-register for classes to fill this out so that we can try to get them set for 2 months in every class they are trying to be in. This is not mandated, but it helps with guaranteeing you into the classes you want each week. Remember you can always cancel any class as long as it is 24 hours prior.
How old do you need to be to take class?
At the Fit Lab most of the classes are designed for any age and ability. With that being said we limit the age to 12 at the studio. Children underage do need to have a parent sign the waiver in order to take class.
Do you have childcare?
We do not have on-site childcare. We do have babysitter recommendations that we could give you. If a child is 10 and up and can sit by themselves up front, we are fine with waiting up front during the class. (Please check with upfront on approval).
What class should I start with?
We recommend that if you are wanting to really see what the studio has to offer, then start with our Jumpstart 3-3-3 program. This will give you 3 private sessions where the instructor can get to know you and your body and what you are looking for in your fitness plan. They will give modifications if you have injuries and set you up with what classes are best for you. You also receive a 3 group fitness classes, and 3 equipment pilates classes.
I suggest trying these out during the same time you are fitting your privates in. All classes can accommodate any level. If you are not looking to try Pilates then our 2 week unlimited group fitness start up is a great way to begin. It is a great bang for your buck and allows you to try out all our group fitness classes.
How often should you do the InBody?
Our InBody composition test is a great way for you to see progress. I suggest trying a package that allows weekly weigh-ins. This way the instructor can see if you are loosing weight and gaining muscle. It also tells us if we need to strengthen one side of the body more then the other. This is a great tool to hold us accountable.
When is someone in the office?
Our office staff is onsite Monday-Friday 8am-1am. If after these hours email is a great way to contact us. We answer all emails within 24 hours.
Do you have an app?
The MindBody app is a great way to go mobile. Download the app and look up the studio. Use the same login you have created when we sent you your welcome email. This app will allow you to see your classes as well as register and cancel at anytime.
Information & Policies
To reach our Front Desk Staff, please call 253.853.6200 or text 253.559.1190. We are ready and willing to answer your questions regarding our services and facility!
Scheduling a Session
Equipment sessions are by appointment. Group fitness classes are open for drop-in. First time clients please arrive 5 minutes before your session. We will show you around the studio, and have you fill out a client profile. To schedule an appointment call: 253-853-6200. To schedule a session online Click Here.
Attire
Please wear comfortable, non-restrictive exercise clothing. Try to avoid bulky garments. The ability to see your body movement is important to obtain maximum benefit from the exercises. Shoes are not permitted in Yoga or Pilates classes. For all other classes please wear comfortable tennis shoes. We require grip socks for the pilates studio. If you do not have them, they are available for purchase up front.
Waitlist
It is always a great idea to put yourself on the waitlist for any class you’d like to attend that is full. People cancel classes every day and there’s usually a good chance you’ll get in! When a spot opens up if within 24 hours an email will be automatically sent to you confirming your reservation, so at this time please respond yes. If you do not respond we assume you will still be here. If less then 24 hours before the class the studio will call with any openings, or you can look online to see if you got added to the class. If you cannot attend please let the studio know as soon as possible at 253.853.6200 or email us at thefitlab253@gmail.com.
Courtesies
Please be on time for your session.
Please stay at home if you are contagious.
Please turn off your cell phone.
Please do not wear perfume to your session.
Please do not bring your children to the studio.
Mobile Access
Download the MindBody Client App and look for The Fit Lab 253. Enter your original login and password and here you will see all your classes and account info.
Billing
All sessions are booked by appointment and are automatically billed to your account. We provide a number of payment options for your convenience: cash, check, VISA, MasterCard, and debit cards are accepted. Our memberships are done on a 6 month or 1 year commitment with an auto-billing system. To end your membership a 30 day written notice is required after fulfilling the contract.
Fee Structure
To secure your appointment, a credit card number is required at the time of the booking. Sessions may be purchased individually or at special package rates of five, 10, 20 or 25 sessions. Packages are time limited based on the date of your first visit. If your account has been inactive for 12 months, it will automatically expire. Series Cards expire 6 months from purchase date. Pricing is subject to change without notice. Talk to a Studio Coordinator for specific schedule and fee information.
Card Expirations
All series cards and special offers expire 6 months from purchase date. Series that are about to expire can be extended by purchasing another similar type of series. Please contact the front desk for details.
Food
For safety, avoid eating for 30 minutes before and after your session. Please be sure to come to class well hydrated and with a water bottle to avoid dehydration and cramping.
Cancellation Policy
We request a 24-hour notice to either cancel or reschedule your session. This covers the cost of reserving the instructor and studio space. Late cancellations or no-shows will be billed to your credit card on file. Unpaid classes will be charged to your credit card at the single class rate. If there is only 1 person scheduled for an equipment class, the class will be cancelled 24 hours prior. Members will be charged $10 No-Show Fee. There are NO refunds or exchanges on purchases.
